Now THAT is customer service!

Ok, so I am blatantly going to rave about Bausch and Lomb right now.  As you may have read in previous posts, Tommy just went through a period of losing contacts at an amazingly fast pace.  He lost 4 within the span of 3.5 weeks.  What didn't ever settle with me is that his old contact (different prescription) stayed in... and it got plenty of use during the time we lost so many!  Also, we got another contact that has lasted quite a long time. 
I save all the contact bottles (who knows why... maybe it's an iMom thing).  I looked at the bottles of the contacts we lost... and the all had similar lot numbers.  In all, there were 2 lot numbers (4 contacts) and it was only the last 4 digits that differed between those lots.  I was convinced that something was wrong with them.  (My husband, for the record, thought I was CRAZY! And, I do admit, that losing that many did nearly put me over the edge...) 
Anyway.  I finally was home during business hours last week, so I decided to call the company.  My true plan was just to let them know.  Heck, we lost them, I really didn't figure they could to anything for me.

BUT GUESS WHAT?  They were thrilled to get feedback... ok, so maybe not THRILLED thrilled, but they were so nice and really listened to me.  But better than that?  They sent me 3 replacement contacts!  It is like I won the lottery!  (And truly, since I'm happy to win a dollar with a scratch-off lottery ticket, imagine my delight at this $750 package in the mail!)

I've got to hide from the paparazzi.